Refund & Cancellation Policy

Within 14 days of purchase, if no guest invitation has been sent and no photo/video has been uploaded to your event yet, we will refund your payment in full upon request.

Once at least one guest invitation has been sent or at least one photo/video has been uploaded (i.e. the service has actually been used), we cannot issue a refund, even within the 14-day window. The exception is if the service becomes unusable due to a technical fault on our end.

Email support@memoirbox.app with your event name and order number (found in the receipt email from Paddle).

Approved refunds are typically credited to your card within 5-10 business days via our payment provider, Paddle.

Our paid plans are one-time purchases, not a recurring subscription, so there is nothing separate to cancel — the plan simply expires at the end of its term.