Delivery & Refund Policy

Memoirbox is a digital service; there is no physical shipping, courier or delivery fee.

As soon as your payment is confirmed, the package you bought is automatically activated for the relevant event in your account. You can start using your QR code and guest link right away.

If you have paid but your package is not active, email support@memoirbox.app with your event name and order number and we will fix it promptly.

Within 14 days of purchase, if no guest invitation has been sent and no photo/video has been uploaded to your event yet, we will refund your payment in full upon request.

Once at least one guest invitation has been sent or at least one photo/video has been uploaded (i.e. the service has actually been used), we cannot issue a refund, even within the 14-day window. The exception is if the service becomes unusable due to a technical fault on our end.

Email support@memoirbox.app with your event name and order number (found in the payment email/receipt from iyzico or Paddle).

Approved refunds are typically credited to your card within 5-10 business days via the payment provider that processed the charge (iyzico or Paddle); timing may vary by bank.

Our paid plans are one-time purchases, not a recurring subscription, so there is nothing separate to cancel — the plan simply expires at the end of its term.